Thank you for shopping with 4Ushop. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Returns
We accept returns on most items within 14 days of delivery. To be eligible for a return, the item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include the receipt or proof of purchase
Non-returnable items include:
- Items marked as final sale
- Gift cards
- Perishable or hygiene-related products (e.g., sponges, dishcloths, food storage containers used/opened)
To start a return, please contact us at [Insert Email] with your order number and reason for return. We will provide return instructions.
Note: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
2. Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or missing refunds:
- If you haven’t received a refund yet, check your bank account and then contact your credit card company.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [Insert Email] within 7 days of receiving your order.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue promptly.
5. Cancellations
Orders can only be canceled within 2 hours of placement. After that, they may already be in processing or shipped. Contact us immediately if you need to cancel your order.
6. Contact Us
For any questions related to returns, refunds, or exchanges, please reach out:
📧 Email:
info@4ushop.shop
support@4ushop.shop